We were very excited last week when brand new, shiny packages arrived from Adobe. Yes, Creative Suite 5 and FlashBuilder 4 Premium have finally arrived! We were probably a bit too optimistic though – and lo and behold the excitement soon turned into frustrating hours spent with Adobe technical support, googling, reinstalling and restarting computers.
The problem, it turns out, is that installing FlashBuilder 4 Premium and Creative Suite Web Premium on the same machine leads to licensing/activation conflicts and FlashBuilder 4 Premium reverts to the Standard edition.
To cut a long story short, and to help others having similar problems, a post on the Adobe forums provided the solution. In a nutshell, here it is. Use at your own risk but it worked for us:
- Deactivate all your Adobe software (FlashBuilder -> Help -> Deactivate -> Deactivate Permanently)
- Launch FlashBuilder and accept the license conditions, reenter serial number if prompted
- Launch Photoshop (or any other Web Premium product), accept conditions and reenter serial if prompted
Note: It seems to help if you wait a little bit before reactivation.
Here’s the forum post, it also contains further information:
Fixing Issues with Adobe Flash Builder 4 Premium and Creative Suite 5
Hope you’ve all had more luck with your upgrades! And we’re looking forward to doing more training videos and tutorials using FlashBuilder 4 and Flash CS5!